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Delivery and returns

1. Country of Delivery

We deliver in France, Europe and all over the world

2. Delivery Rates

Delivery is free from 50€ of purchase.

Below this amount or for home delivery, the shipping costs are €7 in mainland France.

Free click & collect in Bondues , in our shop 43 rue du Bosquiel 59910 Bondues

Delivery charges for international deliveries apply at checkout.

Any order placed on the So Family website will be prepared and shipped within 2 to 7 days, subject to payment validation.

The products are delivered to the address indicated by the customer.

The delivery times indicated are after processing the order and expressed in working days. These deadlines are those displayed by the carrier (La Poste). These deadlines can be upset by strikes, export problems, customs modifications and other external problems for which we cannot be held responsible, or by any other technical problems beyond our control. In this case, the customer will be informed by email or telephone.

3. Right of withdrawal and refund

In accordance with the provisions of article L 121.20 of the Consumer Code, the customer has a right of withdrawal on his order. He has 14 days to withdraw and to return the items. This period runs from the receipt of the goods.

This right is exercised by returning the product, the shipping costs remaining the responsibility of the customer. It will be up to the customer to keep any proof of this return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment. These conditions are not valid on orders of items on sale or on promotion, or on those benefiting from a promotional coupon code.

The return of the goods is carried out at the expense, risk and peril of the customer (it is therefore advisable for him to declare the value of the goods and to take out insurance covering these risks). It must be reported in advance and validated with So Family by sending an email to our email address specifying your order number. It is advisable to return parcels by letter followed or colissimo.

Attention, it should be noted that personalized orders (at the request of the customer) will not be taken back or exchanged.

The return address is as follows:

Service address for returns: So Family 43 rue du Bosquiel 59910 Bondues

All returned products must be returned perfectly intact, by registered letter. Upon receipt of the package, So Family will judge the perfect condition of the returned goods. No returns will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the products unfit for sale.

In the event of exercise of the right of withdrawal, So Family will make every effort to reimburse the consumer within a maximum of 14 days. The consumer will then be reimbursed directly to his bank account.